Another FYI to you guys, on July 29th to early morning July 30th from 12 midnight to around 4 am (EST), we will be conducting our second round of system upgrades to increase capacity and help improve store site performance (and pave the way for a few other things coming this fall...).
As before, this maintenance period will be transparent to you, so you will still be able to use the store as normal, however, you may not be able to use coupons or gift certificates when placing an order during this time (as that database may go offline for a short time).
We won't be publishing out any new item pages or other changes we've recently made to the site until this is completed, so all the new October releases from ADV, Funi, and Media Blasters that we've recently built will appear on the site sometime during the early morning hours of July 30th.
I know many of you are waiting to see Clannad After Story or Blassreiter or the Naruto Shippuden Movie available for pre-order, and they will be up and available a few hours from now. :-)
FYI to everyone, our e-mail server has been down now for about a half hour, so incoming e-mails are probably bouncing while they reboot the PDS. Software patch gone awry.
Just a quick note for everyone who might have had an issue getting on our store site this morning. There was some sort of DNS resolution issue that Comcast customers ran into trying to access the RACS web store servers. As far as we can tell only Comcast customers were effected. The issue lasted about an hour and has been resolved.
We will be conducting routine system maintenance on RACS's website back end from 12 Midnight (EST)on Monday May 3, 2010, to 4 AM (EST) on Tuesday May 4, 2010 (approx 4 hours).
The stores platform had a system wide outage that took us down last night, between around 6pm and 10:30pm (EST) last night. We had to drop our planned updates last night in order to work to get everything back up and running.